Like me, our testers also experienced problems with their unit’s touch screen.Īmazon promotes the Echo Show 15 as a command center for smart home devices, but I found its performance to be uneven. The device earned mixed scores-high on measures such as ease of use and versatility, but near the bottom of our rankings on sound quality. Our technicians put a second Echo Show 15, bought at retail, through Consumer Reports’ normal evaluation. But the device’s touch screen kept freezing up during our First Look evaluation, so we waited for the results of our lab tests. We borrowed a prelaunch model from Amazon in December 2021 to evaluate the benefits offered by this new design. The Echo Show 15 is designed to sidestep that problem by being permanently mounted on a wall, where it can also function as a smart home hub and a message center. Another Amazon model launched last year, the Echo Show 10, requires a beach-ball-sized patch of clear counter space, and if you inadvertently place a travel mug or a bottle of cooking oil within that radius, the rotating screen can knock it over. A smart screen can take up valuable space on countertops already crammed with coffee makers and food processors. In addition to traditional duties, such as cranking tunes and timing a pot of pasta to a perfect al dente, a smart speaker with a screen can display recipes or how-to videos (not to mention more entertaining fare while your madeleines are in the oven).
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